Category: Design departments

13th June 2012, The Cavendish Conference Centre,

London W1
Attend this crucial, retailer-led, one day, low-cost event and

find out how to:

• Drive market share through recognising and rewarding your loyal customers
• Deliver bottom-line value from your customer loyalty initiatives
• Explore the benefits of integrating social media into your customer retention strategy

• Maintain customer loyalty in an economic downturn
• Build a cost-benefit analysis for launching a customer loyalty scheme
• Evaluate the benefits of agile customer engagement and business transformation
• Build loyalty through a ‘single customer view’
• Link business customers to consumers to maximize customer engagement and promote loyalty
• Build a business case for aligning with a charity to promote customer retention
• Protect customer privacy to build trust
• Ensure your loyalty and CRM strategy is prepared for the next few years of retailing